Refund Policy

Our beef is frozen and perishable. For food safety and quality, all sales are generally final once an order has been fulfilled and delivered or picked up, except as described below.

We stand behind our beef. If your order arrives damaged, thawed, incorrect, or otherwise not as expected, contact us within 48 hours of delivery or pickup. Include your order details and clear photos. We will review each situation in good faith and may offer a replacement, partial credit, or refund where appropriate.

Beef share deposits and balances are subject to the timelines and terms communicated when you reserve. Cancellation and refund terms for shares may differ from individual cut orders and will be explained at reservation.

Email hello@franklandcattlefarm.com or call (502) 555-0147. Please include your name, order number if you have one, and a brief description of the issue. We're a working farm, so hours vary. Email is the fastest way to reach us.